Perspectives on automation, AI, and business processes.
Analysis and judgment grounded in real experience implementing automation and Artificial Intelligence in complex organizations — not just technical capability.
Why the Process Design Document (PDD) Is the Foundation of Sustainable Automation
A PDD should not be documentation created simply to satisfy a formal requirement. It is the functional contract connecting business and technology: it defines scope, rules, exceptions, systems, inputs, outputs, and acceptance criteria. When that definition is weak, ambiguity is transferred into development, testing, and ultimately production.
Change Management in Automation Projects: The Risk That Is Rarely Technical
An automation can be technically well designed and still fail operationally. Roles, responsibilities, habits, controls, and decisions change when a process changes. Change Management is not simply training users before go-live; it is preparing the organization to operate in a different way.
